Bespoke service terms and conditions
- Delivery is within eight weeks from approval of your bespoke charm design and 12 weeks from your bespoke locket design.
- Designs are included in the quoted price. However if you decide not to proceed, there will be a £10 charge for the original artwork.
- A 50% deposit is required to confirm a bespoke order and full payment is due before shipment.
- Once a bespoke order is placed, it cannot be returned or refunded. We will only refund a bespoke order if the item is faulty on delivery and cannot be repaired.