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Customer Care
Loquet At Your Service

You can contact our customer care, Monday to Friday (except bank UK holidays), between 10.00 am and 6.00 pm (UK time):

By e-mail at By phone in the UK at +44 (0)780 8645 764 or send us a message on WhatsApp or Instagram

How can we assist you?
Ask an expert
Book an appointment
Request a repair
Find your size
Bespoke Request
The Loquet Gift Box

Loquet London is the perfect place to buy someone a present. Orders placed on our website are beautifully hand wrapped in our signature gift wrapping in our London Studio. Our signature packaging includes a branded box and tissue paper.
All our charms are packed in one single box; if you require charms to be packed individually, please contact our customer care team at
Personalised message can also be added to your order. We invite you to contact our customer service team before placing your order.

Styling Service

We would love to help you style your locket or create the perfect gift. Our stylists are available for you to get helpful styling suggestions and tips to build your locket.

We offer this as a complimentary service, all you need to do it to contact our Customer Care team.

The LOCKET Builder
Use our interactive locket builder to create your perfect piece.
Our Loyalty Programme

With our loyalty programme, the more you collect, the more you save and receive.

Once you create an account, you’ll start collecting points from activities like referring a friend, placing an order and joining our social community. As your points grow, you will move up through the levels. Once you have enough points to be upgraded, you’ll stay in that level for at least a year and have points to redeem against your upcoming orders.

Shop the look
The locket
The charms
The chain
Shop the look
My Account
Edit locket CREATION