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FAQ

Christmas delivery dates.

Deadline for Christmas deliveries in UK: 20th December
Deadline for Christmas deliveries within Europe: 20th December
Deadline for Christmas deliveries outside of the EU: 18th December
Orders must be placed before 3pm UK time on these dates for Christmas delivery.

Do you have a gift service?

LoquetLondon.com is the perfect place to buy someone a present. It is very easy to do, just enter the person's address as the delivery address. If you wish you can add a personalised message which will be attached to the package. Of course, the package will be carefully wrapped with our usual high standards.

How many charms fit inside the Loquets?

We suggest five charms for the medium sized Loquets and ten for the larger loquets. You can always swap your charms around and keep them in the Loquet box when you are not wearing them.

My Birthstone has a cloud or mark in it, is this normal?

All our stones have been purposefully chosen for their organic shapes, these include slices and rough cuts. They are not perfectly rounded. Our stones have also been chosen for their natural depth of colour, which means that they may sometimes have a cloud in them. This is due to how the stones are formed under the earth.

My Birthstone is not a rounded shape.

All our stones have been purposefully chosen for their organic shapes, these include slices and rough cuts. They are not perfectly rounded. Our stones have also been chosen for their natural depth of colour, which means that they may sometimes have a cloud in them. This is due to the the stones are formed under the earth.

Does the next-day service deliver on a Saturday or Sunday?

No. The DHL next day service delivers Monday to Friday only. Charms and loquets ordered before 3pm on Friday will be delivered on Monday and items ordered after 3pm on Friday or any time on Saturday or Sunday will ship on Monday for next-day delivery on Tuesday.

Do you do silver or platinum?

Only as part of the bespoke service. If you would like to order any item in a metal other than gold, please order through the bespoke service.

Do you make charms to order?

Yes. Please use the bespoke order form to contact us about made-to-order charms. We will work with you to create your desired charm. Typical lead time is six to eight weeks.

Does the Loquet open?

Yes. You can add or change the charms in your loquet for different occasions.

Do I have to pay local taxes?

Goods delivered outside the EU may be subject to local taxes in the country of delivery.

How do I return my Loquet?

You can return your loquet within seven days of ordering for any reason, but please contact sales@loquetlondon.com before returning your loquet in the original packaging.

Can I pay by cheque?

No. Loquet London only accepts credit card payment via its online shop.